New customer expectations
Sitoo has formed an exciting new partnership with retail experts, IMPACT, to help ambitious global retailers redefine the in-store experience and deliver best-in-class CX.
Customer expectations are skyrocketing. Flawless service across online and offline; unlimited options for deliveries, returns, and payments; self-service checkout in-store; knowledgeable retail staff; infinite inventory, and much more. The list of demands retailers face can feel endless.
Today, we’re announcing Sitoo is partnering with IMPACT to help retailers meet these ever-rising customer demands.
Anders Wedendahl, Senior Consultant & Practice Lead for OMS & POS at IMPACT, says: “Sitoo is a world-class point of sale solution backed by a really clever unified commerce platform. They enable retailers to level up their in-store game as well as deliver an actual omnichannel experience. On top, their inventory management meets one of the most sought-after requests from the retailers we work with.”
Sitoo is a world-class point of sale solution backed by a really clever unified commerce platform.
– Anders Wedendahl, Senior Consultant & Practice Lead for OMS & POS at IMPACT
Jens Levin, Sitoo CEO and co-founder, continues: “We’re seeing great demand from retailers who want to engage with Sitoo as part of their retail transformation. Working in partnership with IMPACT allows us to bring our shared expertise and qualities to the table, helping more retailers achieve their full potential. That’s why we’re excited to have them on board as a Sitoo partner.
“We have a genuine desire for rethinking retail. It’s at the very core of our business to take part in shaping the future of retail, and in this we’ve found a very strong shared connection with IMPACT. Their dedicated focus on commerce in general and retail in particular is a powerful reflection of our own attention.”
It’s at the very core of our business to take part in shaping the future of retail.
– Jens Levin, co-founder and CEO at Sitoo
Fulfilling the retail dream
Fulfillment is quickly becoming a key parameter for modern retailers. Faster than most retailers imagined, it has become an expectation to offer product pick-up in-store, endless aisles, digital returns in-store, or even the ability to ship digital orders from stores.
Retailers are doubling down on CX and using tech to help customers shop on their terms, wherever and whenever they want. Enhanced fulfillment options play a huge role in this.
Anders Wedendahl adds: “Sitoo enables retailers to provide all the basic fulfillment options. But they also amplify cross-channel fulfillment by allowing store inventory to handle the online order fulfillment. Ultimately, they can help turn stores into fulfillment centers, which is one of the most rapidly rising trends in the retail market right now.”
Furthermore, Sitoo gives retailers the power to manage prices and campaigns in real time. The campaign engine eliminates the need for store staff to manually enter discounts as everything can be automated from a central hub.
A large part of the key to Sitoo’s success is the fact that the company was born digital. The API-first, cloud-native SaaS (Software as a Service) product is easy to install for retail staff who can even maintain and upgrade the system themselves.
“There are so many opportunities for empowering retail staff today. Endless aisles, enhanced product information, and the ability to offer customers tailored recommendations based on their order history. All are features that are directly related to the retailer’s ability to upsell, cross-sell, and provide a superior customer experience,” Anders Wedendahl concludes.
